Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at lofaming2001@gmail.com. If your return is accepted, we will provide you with the return address and instructions on how and where to send your package. Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.

Damages and Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the item so that we can evaluate the issue and provide an appropriate solution.

Exceptions / Non-returnable Items

Certain items may not be eligible for return, including personalized or custom-made products, perishable goods, personal care products, hazardous materials, and gift cards. Please contact us if you have questions about whether a specific item is eligible for return.

Return Shipping Costs

Unless the product is defective, damaged, incorrect, or otherwise required by applicable law, customers may be responsible for return shipping costs. We recommend using a trackable shipping service when returning an item.

Exchanges

If you would like a different item, please contact us. In most cases, the fastest option is to return the original item and place a new order after the return has been approved.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law. Returned items should be in the same condition as received, unused, with tags, and in their original packaging.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at lofaming2001@gmail.com.